You can change or cancel your reservation without penalty up until 31 days in advance. Cancellations made 30 days to 2 days prior to arrival have a cancellation fee of $200 per package, but if reservations are cancelled 1 day prior to arrival or later, the full package price is non-refundable. You’ll also lose any nonrefundable elements, such as travel insurance and airfare — see below. No-shows will not receive any refund. (There is a minor change coming: beginning Jan 1, 2017, you can cancel up to 30 days in advance, and the $200 cancellation fee will apply to reservations cancelled 29 days to 2 days prior to arrival.)
After you’ve made final payment, any changes, such as applying a discount code, changing number of days and/or changing to a different resort, are subject to a $50 change fee and a $15 processing fee. Technically this is due whether the final cost is lower or higher, but if you’re changing to a higher-priced package, they will generally waive the change fees.
Airfare added to your reservation is also nonrefundable. It’s hardly ever a good deal, either. We strongly advise booking airfare separately.